Burrow

Frequently asked questions, assembly instructions, returns, exchanges, shipping information, and more for Burrow customers in the United States.

Burrow Help Center

How long will it take to receive my order?

How can I return my order?

Sofa Cleaning Tips

Burrow Warranty & Extended Warranty

What makes teak special?

Featured Articles

Can I specify my delivery date?

Do you offer financing options?

Will I be charged for the order at check out or when it ships?

Can I make changes to my order after placing it?

Do you offer white glove delivery or assembly?

Do you offer freight forwarding services?

How does the referral process work?

Pre-Order Questions

How can I clean my rug?

How do I care for my mattress and bedding?

How do I clean my furniture?

How do I clean my accessories?

Cleaning

How many boxes should I expect my sofa to arrive in?

Can I delay my order’s ship date?

Do I have to be home for my sofa to be delivered?

Do you ship to Alaska?

Help! I think I am missing boxes

What happens if my order is lost?

When will my order arrive?

Where is my order?

Shipping

What does modularity mean?

Can I turn my Nomad loveseat into two armchairs?

Can I choose what side the Nomad chaise goes on?

What are the dimensions of your seating boxes?

I ordered a Nomad sofa with chaise and got an extra cushion?

Can I turn my Nomad sofa into a corner sectional later?

Can I change the legs on my Nomad sofa?

Are the cushions on your Nomad sofa reversible?

Can you tell me more about the USB Charger in your Nomad sofas?

Are the cushion covers removable?

Are Range Collection pieces compatible with Nomad?

Which seating collection is more durable? (Better for pets / kids)

Where is your seating manufactured?

Are the Range Collection colors the same as Nomad’s colors?

Are your products ethically made?

Can I expand my sofa?

Seating

A piece on my coffee table arrived damaged. What should I do?

How will my coffee table arrive?

Will my coffee table need tools/How long does assembly take?

Where are your coffee tables manufactured?

Will the wood in the coffee tables stain?

How to mount your Index Wall Shelf without drywall

How much weight can my Index Wall Shelf hold?

How do I figure out if my wall is sheetrock?

Shelving and Tables

How long does it take to be refunded?

Are there any limitations on Burrow accepting a return?

What should I do with my boxes?

What happens if my return changes my discount tier?

Do all Burrow Products have a 100-day return policy?

I purchased through Best Buy. How do I return my order?

Returns

Will deliveries be impacted by supply chain delays?

What is Burrow House from Home?

Covid-19

Do you offer an extended warranty? What does it cover?

What items are eligible for warranty?

Warranty

Do you have swatches or samples you can send out?

Can I purchase items individually instead of in a set?

Do you offer different depths for sheets?

I'm a hot sleeper, do you have cooling sheets?

What are the sheets made of?

Are your sheets certified?

Are your sheets fire retardant compliant?

Is the fabric sweatproof?

How do I clean any stains on my sheets?

What is the sheet thread count?

Are the sheets dyed?

How do I care for my sheets?

Can you dry clean these sheets?

Sijo Sheets

What size are the Burrow Woven Cotton throws?

How did you find and decide on these lighting partners?​

Why do you sell lighting that you don’t make? ​

Where are Johanna Howard Home products made and shipped from? ​

Curates & Burrow Accessories

Is my Chorus Bed frame compatible with another Brand’s headboard?

Can I customize my Chorus Bed?

What is the weight capacity for the bed frame?

What certifications do your frames have?

How do I clean my upholstered bed frame and headboard?

How do I clean my wood bed frame and headboard?

Does the wood match any of your products?

What type of fabric materials are used in the Chorus Upholstered Collection?

Chorus Bedframe and Headboard Collection

What is the weight capacity for the Nightstand?

How do I care for my storage item(s)?

What is the weight capacity of the dresser?

Prospect Storage

Where is my mattress manufactured?

What are the dimensions of your mattresses?

Will a COI be needed for delivery?

Where can I try out your mattress?

How will my mattress be delivered?

Does the Burrow Mattress sleep hot?

Does the mattress transfer movement?

What will happen to my old mattress?

How long does it take to adjust to a mattress?

How do I care for my mattress?

Is the Mattress Prop 65 compliant?

Does the Mattress have fire retardants?

Is the Mattress certified?

What is the lifespan of the mattress?

Should I turn or flip my mattress?

Does my mattress arrive in a box?

What type of materials are used in the Hybrid mattress?

What type of materials are used in the Foam mattress?

Is the mattress cover removable?

What type of coils are used?

Help! I think my mattress is squeaking?

How do you suggest transporting the mattress when moving?

How long can I store the mattress in its packaging?

When I open my mattress, will there be a weird smell?

Lyric Mattress

If I only purchase the protector, will it fit on any and every mattress?

Will the mattress protector also be a guard against allergens and bed bugs?

How do I care for my protector?

Will the protector capture or produce heat?

Sijo Mattress Protector

All articles

Categories

Featured Articles

Pre-Order Questions

Cleaning

Shipping

Seating

Shelving and Tables

Returns

Covid-19

Warranty

Sijo Sheets

Curates & Burrow Accessories

Chorus Bedframe and Headboard Collection

Prospect Storage

Lyric Mattress

Sijo Mattress Protector