Burrow

Frequently asked questions, assembly instructions, returns, exchanges, shipping information, and more for Burrow customers in the United States.

Burrow Help Center

When will my order arrive?

Burrow Warranty & Extended Warranty

Sofa Cleaning Tips

How can I return my order?

Featured Articles

Will I be charged for the order at check out or when it ships?

Do you offer financing options?

Can I make changes to my order after placing it?

How does the referral process work?

Do you have swatches or samples you can send out?

Pre-Order Questions

Where do you ship?

Can I specify my delivery date?

Can I delay my order’s ship date?

Do you offer freight forwarding services?

Do you offer white glove delivery or assembly?

Do I have to be home for my order to be delivered?

Where is my order?

How many boxes should I expect?

Help! I think I am missing boxes

What happens if my order is lost?

My item arrived damaged. What should I do?

Can I pick up my order in store to avoid the shipping fee?

If I order a backordered product, will my entire order be held until it's back in stock?

Shipping & Assembly

What does modularity mean?

What makes teak special?

Which seating collection is more durable? (Better for pets / kids)

Can I expand my sofa?

Are the cushion covers removable?

Can I change the legs on my sofa?

I ordered a Nomad sofa with chaise and got an extra cushion

Can I turn my Nomad sofa into a corner sectional later?

Are the cushions on your Nomad sofa reversible?

Can I choose what side the Nomad chaise goes on?

Can you tell me more about the USB Charger in your Nomad sofas?

Where is your seating manufactured?

What are the dimensions of your seating boxes?

Seating & Modularity

Where are your coffee tables manufactured?

Will the wood in the coffee tables stain?

How to mount your Index Wall Shelf without drywall

How do I figure out if my wall is sheetrock?

How much weight can my Index Wall Shelf hold?

Shelving and Tables

What materials are used in your mattresses?

Where are your mattresses manufactured?

What is the lifespan of your mattress?

What will happen to my old mattress?

How long can I store the mattress in its packaging?

How do you suggest transporting the mattress when moving?

Is the mattress cover removable?

How will my mattress arrive?

Should I turn or flip my mattress?

What are the sheets made of?

Can I purchase sheets individually instead of in a set?

Are your sheets dyed or fire retardant?

Will the mattress protector also be a guard against allergens and bed bugs?

What certifications do your frames have?

What is the weight capacity for the bed frame?

Is my Chorus bed frame compatible with another brand’s headboard?

What type of fabric materials are used in the Chorus Upholstered Collection?

Beds & Bedding

Where can I try out your products in person?

Are your products ethically made?

Why do you sell lighting that you don’t make? ​

Showrooms & Other Product Info

How do I clean my furniture?

How do I care for my mattress and bedding?

How can I clean my rug?

How do I clean my accessories?

Care & Cleaning

I changed my mind! How do I cancel my order?

How long does it take to be refunded?

Are there any limitations on Burrow accepting a return?

What should I do with my boxes?

What happens if my return changes my discount tier?

I purchased through Best Buy. How do I return my order?

Returns

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Categories

Featured Articles

Pre-Order Questions

Shipping & Assembly

Seating & Modularity

Shelving and Tables

Beds & Bedding

Showrooms & Other Product Info

Care & Cleaning

Returns