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How long will it take to receive my order?

Due to ongoing delays in production resulting from supply chain disruptions and increased demand, all of our seating is shipping on delayed schedules. It's best to check the shipping times for the specific color and fabrication you're interested in,

How many boxes should I expect my sofa to arrive in?

Nomad Seating:. Wondering how many boxes to expect? Generally, you’ll receive one more box than the number of seats you ordered, plus additional boxes for pieces like an ottoman or chaise. So if you ordered a standard 3-seat sofa with an ottoman, you

Can I specify my delivery date?

Unfortunately, a specific delivery date cannot be chosen or guaranteed. All sofa orders are shipped via FedEx Ground and are delivered Monday through Friday. If you need to reschedule your delivery to a later date, please sign up for FedEx Delivery M

Can I delay my order’s ship date?

At this time, we're not able to hold orders or offer deferred delivery on orders. We recommend waiting to place your order until you are ready to receive your items. ETAs are available on the product page, in the cart, and in your order confirmation

Do I have to be home for my sofa to be delivered?

Nope, you do not have to be home. FedEx can leave the packages on your porch in front of your house, or at the apartment building lobby if you are not home. You can sign up for packages remotely by signing up for FedEx Delivery Manager.

Do you ship to Alaska?

At the moment, we only ship to the contiguous United States. We are always looking to expand, however, so be sure to sign up for our emails so we can let you know when we launch in your area!

Help! I think I am missing boxes

Occasionally boxes are sorted onto separate trucks due to their size. We were not notified of this beforehand and apologize for any inconvenience this has caused. We recommend signing up and logging into your FedEx Delivery Manager Account to track y

What happens if my order is lost?

If you believe that your order is lost, please reach out to [email protected]. Because we ship all orders via FedEx Ground, if a package is lost or miss-delivered but marked as “delivered”, it is Burrow’s policy to open an investigation and offer pr

When will my order arrive?

We provide our best estimate of the shipping time frame at checkout and in your order confirmation email. These dates are when we expect your order to leave our warehouse and are listed as business days. If there are delays, we’ll alert you as soon a

Do you offer freight forwarding services?

While we're happy that customers outside of our current markets are excited to try Burrow, we do not offer freight forwarding services, nor do we partner with any particular company. We are unable to accept returns or send products outside of the con

Where is my order?

Our Look Up Order Status tool has the most up-to-date information on your order status, including estimated delivery date range and, once available, tracking information. You can find it at the bottom of the Burrow main page or click here.